We understand that things aren't always the correct fit or style and are always happy to accept returns. If you wish to return an item or order then please email - within 14 days of delivery. Once you have emailed us we will instantly reply with a email for you to print, complete and include in with your parcel.

Returned items must then be returned within 14 days of emailing us in an unworn (except for trying on) state with original packaging and tags attached. 

We aim to refund all returns within 72hours of receipt (They are processed twice weekly), However in busy periods and to comply with distance selling regulations please allow up to 14 days in some instances. We only refund to the original payment method. This is for both your security and ours. 

If you would like an exchange we will happily exchange the item with free postage! just return to us as per the returns instructions and tick exchange and put a size or item you would like instead on the returns note
. If the item is available it will be sent out with free postage, if it is not you will receive a refund. 

In the event that an item is returned in an unacceptable state showing signs of wear, missing tags, animal hair/fur or unpleasant odours they will be returned without a refund. 

Swimwear and lingerie

For reasons of health and hygiene we are unable to refund these product unless the hygiene strips and tags are still in place and packaging remains unopened and undamaged.

This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from the local trading standard department or citizens advice bureau.

Returns E-Mail -