We understand that things aren't always the correct fit or style and are always happy to accept returns. Returned items must be returned within 28 days of shipping in an unworn (except for trying on) state with original tags and our own swing tags attached. If possible please include the original clear packaging but this is not essential.

To save on paper waste we do not include return forms in our packages, a printed copy of the original order or a hand written note with name, address, email and order number is sufficient. We are only at the end of an email if you need assistance with returning an item.

We aim to refund all returns within 72hours of receipt, we only refund to the original payment method. This is for both your security and ours. 

If you would like an exchange we will happily exchange the item with free postage! just return to us with a note with
name, address, email, original order number and what you would like as an exchange and what size. If the item is available it will be sent out with free postage, if it is not you will receive a refund. 

In the event that an item is returned in an unacceptable state showing signs of wear, missing tags, animal hair/fur or unpleasant odours they will be returned without a refund. 

Swimwear and lingerie

For reasons of health and hygiene we are unable to refund these product unless the hygiene strips and tags are still in place and packaging remains unopened and undamaged.

This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from the local trading standard department or citizens advice bureau.

Returns Address

Bitchin' Boutique
Heol y capel
Cross Hands
SA14 7EW